Tangerine House of Design Covid-19 Information

Tangerine House of Design is happy to welcome you, your family and your pets to have your portraits made with us.  We are taking the State of Minnesota and CDC recommended precautions for the safety of all clients and employees.  To that end, we will be doing the following:

• Portrait consultations will take place through either a phone conversation or through a Zoom meeting.  Masterworks Portraits will have an in-person fitting days prior to the session to determine wardrobe.
• The day of your session, please ask yourself how you are feeling. Are you living with anyone who is sick or quarantined? Have you had a cough or any flu-like or COVID symptoms in the last 14 days? Have you been around anyone exhibiting these symptoms with the last 14 days? If you have answered “yes” to any of these questions, we will need to reschedule your appointment.
• Scheduled clients should be the only people attending the session. No friends or others who are not immediate family. Maximum studio capacity: 6 people.
• Please use hand sanitizer upon entering the studio.
• Social distancing will take place.
• Employees and clients must wear a face mask at all times, unless they are being photographed.
• Equipment, props and common areas will be disinfected between sessions.
• All clients will need to sign a COVID-19 Waiver.

We will implement as many contactless options as possible, including online invoicing, email receipts and shipping orders directly to clients. 

If you have any concerns, please bring them to our attention.

Tangerine House of Design is committed to providing a safe and healthy workplace for all our clients and employees. To ensure we have as safe and healthy workplace, we have developed the following COVID-19 Preparedness Plan in response to the COVID-19 pandemic. Managers and workers are all responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace and communities, and that requires full cooperation among our employees and clients. Only through this cooperative effort can we establish and maintain the safety and health of all persons in our workplaces.

Management and workers are responsible for implementing and complying with all aspects of this COVID-19 Preparedness Plan. Tangerine House of Design managers and supervisors have our full support in enforcing the provisions of this policy.

Our workers are our most important assets. We are serious about safety and health and keeping our workers working at Tangerine House of Design. Worker involvement is essential in developing and implementing a successful COVID-19 Preparedness Plan. We have involved our workers in this process by providing face masks for customers and staff, providing hand sanitizer for customer and staff, implementing a thorough cleaning schedule client visits, and limiting customer contact through offering sessions by appointment only and shipping finished products. Our COVID-19 Preparedness Plan follows State of Minnesota Industry Guidance for our business, Centers for Disease Control and Prevention (CDC) Guidelines, federal Occupational Safety and Health Administration (OSHA) standards related to safety and health precautions required in response to COVID-19 and applicable executive orders. The plan addresses the following:

• implementation of social distancing
• hygiene and respiratory controls through the use of face masks and hand sanitizer
• ventilation protocols
• cleaning and disinfecting protocols
• contactless product delivery practices and protocols
• client communication practices and protocols
• contactless payment practices
• additional protections and protocols for limiting occupancy
• additional protections and protocols to limit face-to-face interactions

1. Policies and procedures that assist in the identification of sick workers and ensure sick workers stay home

Workers have been informed of and encouraged to self-monitor for signs and symptoms of COVID-19. The following policies and procedures are being implemented to assess workers’ health status prior to entering the workplace and for workers to report when they are sick or experiencing symptoms. Any employee who exhibits symptoms relatable to COVID-19 will have their temperature checked. Employees will not work if they are experiencing symptoms and required to go home if they have a temperature exceeding 100.4 degrees.  Any employee exhibiting symptoms or is living with someone else experiencing symptoms will be encourages to seek healthcare, be tested for COVID-19, and will be quarantined for 14 days.

Tangerine House of Design has implemented leave policies that promote workers staying at home when they are sick, when household members are sick, or when they are required to isolate or quarantine themselves or a member of their household.

Tangerine House of Design has also implemented a policy for informing workers if they have been exposed to a person with COVID-19 at their workplace and requiring them to quarantine for 14 days. In addition, a policy has been implemented to protect the privacy of employee health status and health information. Health information is confidential.

2. Social distancing – maintaining six feet of physical distancing

Social distancing of six feet will be implemented and maintained between workers and clients in the workplace through the following engineering and administrative protocols: sessions will be by appointment only for groups of 6 or less and only containing immediate family members. Contactless invoicing and shipping of finished orders will be implemented along side phone and Zoom consultations. In-person sales appointments will maintain a minimum of 6 feet between employees and clients.

3. Worker hygiene and source controls

Worker hygiene and source controls are being implemented at our workplaces at all times. Hand washing, hand sanitizer and face masks will be required of any person not being photographed. Workers and visitors are being instructed to cover their mouth and nose with their sleeve or a tissue when coughing or sneezing and to avoid touching their face, in particular their mouth, nose and eyes, with their hands. They should dispose of tissues in the trash and wash or sanitize their hands immediately afterward. Respiratory etiquette will be demonstrated on posters and supported by making tissues and trash receptacles available to all workers and visitors. Tissues and trash cans will be readily available to employees and customers. 

4.  Workplace cleaning and disinfection protocols

Regular housekeeping practices are being implemented, including routine sanitizing of the workplace and frequent sanitizing of high-touch areas. Workers have been instructed that personal equipment and tools should not be shared and, if shared, should be disinfected between users. Tangerine House of Design will be sanitizing the studio, any props used, and all high-touch areas between client appointments. 

Appropriate and effective cleaning and disinfectant supplies have been purchased and are available for use in accordance with product labels, safety data sheets and manufacturer specifications, and are being used with required personal protective equipment for the product. Face masks will be available for any client that does not supply their own. Hand sanitizer and cleaning wipes will be available for all clients and employees.

5. Drop-off, pick-up and delivery practices and protocols

Tangerine House of Design will implement a drop-ship policy for finished orders to eliminate in-person product pick-ups.

6. Communications, training and supervision practices and protocols

This COVID-19 Preparedness Plan was communicated through writing and online to all workers and necessary training was provided. Any updates to the State of Minnesota and CDC recommended practices will be added as needed and employees will be trained on any new procedures. The Tangerine House of Design website will be updated at that time as well so clients can be assured of the new policies. This COVID-19 Preparedness Plan has been certified by Tangerine House of Design management and was posted throughout the workplace. It will be updated as necessary.

7. What customers and clients can do to minimize transmission of COVID-19

In an effort to minimize the spread of COVID-19, employees and clients must wear a face mask and thoroughly wash their hands. Basic infection prevention measures are being implemented at all times. Workers are instructed to wash their hands for at least 20 seconds with soap and water frequently throughout the day, but especially at the beginning and end of their shift, prior to any mealtimes and after using the toilet. All clients will be asked to use hand sanitizer upon entry to the studio in place of soap and water, as long as hands are not visibly soiled.   All employees will be required to wash their hands as described above.  Workers and visitors are being instructed to cover their mouth and nose with their sleeve or a tissue when coughing or sneezing and to avoid touching their face, in particular their mouth, nose and eyes, with their hands. They should dispose of tissues in the trash and wash or sanitize their hands immediately afterward. Respiratory etiquette will be demonstrated on posters and supported by making tissues and trash receptacles available to all workers and visitors. Tissues and trash cans will be readily available to employees and customers.

Certified by:
Lisa Asp
Owner, Tangerine House of Design